Quality policy
At ELC Transport services we strive to provide our clients with the highest quality of
services in the Freight Forwarding, Transportation, and Customs Clearance while helping
preserve their belongings.
And the most important factor to reach the utmost Customer Satisfaction is by maintaining
the highest Quality in every aspect of our business.
This could be achieved by fulfilling the following points:
- Create a Quality Management System that complies with ISO 9001:2008 requirements,
GDP guidelines set by the WHO and the GSDP guidelines set by the Lebanese Ministry
of Public Health, and any other regulatory and mandatory requirements requested by the
Client.
- Communicate exhaustively with our customers, and internally with our employees, to
continually improve our services, processes, Quality Management System, methods, and
work, while ensuring that each customer is receiving the highest quality service at the
committed cost and in a timely manner.
- Follow a concept of continuous improvement and make best use of our management
resources in all Quality matters.
- Recruit, promote, motivate and develop skillful and competent employees.
- Communicate our Quality objectives and our performance against these objectives
throughout the Organization and to interested parties.